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Guidelines for Patients
Office Protocols for COVID-19
Life has been slowly returning to normal, and we sincerely hope you and your family are in good health. The Ministry of Health has lifted many of the restrictions placed for dental offices. While many things have changed since then, one thing has remained the same: our commitment to your health and safety.
Our office has always followed strict infection control standards and in order to keep us all protected during this pandemic and in the future, we have updated our protocols. When we see you at your next appointment, things will be a little different.
1. Patients are asked to arrive 5 minutes prior to their appointment time as the waiting room space remains limited. You may fill out our digital version of the “COVID-19 Screening” form prior to arrival, or on arrival on your cell phone.
Patients who screen Negative may be seen for regular treatment.
Patients who screen Positive are ONLY to be seen for urgent or emergency treatment. These patients are advised to contact their primary health care provider or consult with Telehealth Ontario at 1-866-797-0000 for further testing.
2. If patients exhibit ‘cold like’ symptoms, but test negative – they may be seen for treatment.
3. New patients will be asked to fill in their medical history forms online. Paper copies will be limited.
4. Those accompanying patients (including parents) are asked to wait at the reception area until treatment in complete. Guests accompanying patients will not be allowed in the treatment rooms during treatment. Parents are welcome to come in for the medical history update, diagnosis and treatment plan formulation, but we ask only one parent to accompany the child.
5. An oral rinse with alcohol free Listerine will be provided prior to treatment.
6. As your medical providers continue to wear additional PPE, so office temperature may be uncomfortably cold during your appointment – please bring your own sweater. Depending on the nature of the procedure, you may hear a medical HEPA air filtration system working to clean the air. We recommend to do as much treatment as possible during each appointment to reduce return visits to the office and reduction in PPE waste.
7. Upon exiting the office, you will be asked to make your payment for the treatment at the time of service. We will continue to send insurance claims on your behalf electronically, unless extenuating circumstances prevent you from doing so, all payments should be made at the time of service. If you have insurance, they will reimburse you in 2-7 days as per your coverage for the treatment. Please speak with us if arrangements are needed.
8. Patients must report any positive test for COVID-19 within 14 days after their appointment.
9. The best way to contact the office is by email (info@limogesdentalcentre.com), text (613-704-7001), or telephone (613-482-8118) for all communications.
**ADDITIONAL NOTE** In order to continue to service the community and keep our doors open, our fees have increased by 2% in 2023 for most common services due to the increased loss of appointments due to illness.
We are kindly reminding patients that we need 2 business days’ notice for any scheduling changes. There will be a fee of $100 applied to your account for any missed appointments. Additionally, we have made adjustments to the schedule to limit the number of people in the office at a time. Physical distancing is always encouraged and advised. Rest assured, all these procedures are designed to create the safest environment for you, other patients and our team.
We look forward to seeing you again. If you have any questions, please let us know, email us at info@limogesdentalcentre.com or call us at 613-482-8118.
We truly thank you for your patience, understanding and loyalty.
Sincerely,
Dr. Tour, Dr. Bahnam, Dr. Kandalaft, Gabrielle, Natasha, Madeleine, Mariève, Valérie, Stephanie and Samantha.
Updated Mar 02, 2023